We want to be the voice of your company

At Sosmatic, we have worked in the telecommunications sector for over 20 years, and we have industry-specific, specialised and expert vertical divisions. An increasingly competitive market in which the customer experience is one of the key aspects for differentiation and growth.
That is why we work to deliver experience that put people at the centre through a personalised and friendly service to attract, hold and build customer loyalty.

We Specialise In

Customer Service

Sales

Bpo

Help Desk

How we work

From customer service to customer experience

One of the clearest consumer trends in the age of screens and social distancing is the increasing importance of making things more human, more relatable. That is why, when designing any customer service, we have to propose a flexible, personalised and relatable experience. An experience more about listening and less about talking.

Our team works to help and resolve any issues by listening and empathising. Through our Contact Centre service, we are the voice of the telephone companies and telecom companies in their customer care, support and sales. And we always put emotion into every single call.

Should We Work Together?

Sales

We work on converting your potential customers into clients, through human and relatable experiences.

Customer service

We understand and resolve the needs of your clients through a service centred on people.

BPO

We manage your company's internal processes, providing the necessary resources at all times and maintaining control and the quality of service.

Helpdesk technical support

We make the use of technology understandable through a friendly approach that generates a positive impact on users.

4 key levers for the success of our
TELECOM customer experience:

Infrastructure

We have the infrastructure needed to offer a totally efficient and independent service, capable of responding to any situation, whether in the environment or in our business.
One clear example is our redundancy systems, such as the backup PBX, which allows us to continue handling customer calls in the event of a failure in the main PBX.

See contingency plans

Channels

The best way to offer a service aligned with the user’s current lifestyle is the omnichannel approach. We provide services through channels that are part of the consumer’s daily life, and we respond immediately and in a personalised way.
Plus, we do so with a focus on follow-up and a long-lasting relationship with each client.

People

We have a multidisciplinary team of qualified and trained technical and customer service professionals who work in a comfortable environmental with the tools necessary to uphold the required quality. People who find in Sosmatic a space for development and growth.

Tools

We work with specialised tools designed to work with telecom operators that facilitate the management and collection of information to improve the quality and efficiency of processes. We also work with the client’s own tools, adapting to their culture and way of working.

See more about tools

Resources for companies

White paper

The future of remote work:
will we go back to
working in offices?

Download

1 minute master class

1-minute videos
trends and developments
in the sector

See more

Sosmatic Blog

Developments and trends in the sector

La prevención y la cultura en seguridad informática: una inversión indispensable en la era de pantallas

| Pymes | No Comments
Algo que hemos observado en Sosmatic, en especial en los últimos 5 años, ha sido el incremento de la demanda de aquellos servicios relacionados con…

Las 7 vías de entrada de virus informáticos que deberías conocer

| Blog | No Comments
¿Te imaginas que, de repente, perdieses toda la información de tu negocio o la capacidad de acceder a ella? ¿O que controlaran los correos corporativos…

Resumen de buenas prácticas de navegación para tu empresa

| Pymes | No Comments
Uno de los pilares clave para evitar cualquier ataque informático a tu empresa es el de inculcar una cultura de ciberseguridad. Existen medidas simples que…

Los canales claves en la asistencia informática en el contexto grandes colectivos

| Blog | No Comments
Una de las exigencias más notables de los ejercicios 2021-2022 por parte de los usuarios en el contexto de los canales de asistencia ha sido…

Las principales ciberamenazas para tu empresa: conoce al enemigo para poder prevenir

| Pymes | No Comments
¿Te imaginas que, de repente, perdieses toda la información de tu negocio o la capacidad de acceder a ella? ¿O que controlaran los correos corporativos,…

Análisis de servicios Sosmatic: Asistencia informática en el contexto de coberturas de grandes colectivos

| Grandes colectivos | No Comments
Los servicios ofrecidos por nuestra compañía están especialmente desarrollados para grandes colectivos de clientes en sectores como el asegurador, banca, distribución, telecomunicaciones, educación y asistencia.…

We want to be the voice of your TELCOM company

Get in touch with us

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