We work to offer your clients a human, flexible and personalised experience
We Specialise In
We are more about listening and less about talking
How we can help you
Learn about our contact centre and customer support services
Sector-Specific Contact Centre
We specialise in…
At Sosmatic, we have worked in the telecommunications sector for over 20 years, and we have industry-specific, specialised and expert vertical divisions. An increasingly competitive market in which the customer experience is one of the key aspects for differentiation and growth.
That is why our services always focus on personalisation and proximity, in order to attract, retain and build the loyalty of your customers.
In the context of Banking, we understand the role of the contact centre as a key element in simplifying customer access to their daily financial operations, as well as in generating great experiences for both users and internal employees.
We approach our services by integrating technology and people as two key levers for growth in the sector.
The Health and Pharma sectors are undergoing a process of digitalisation regarding commercial, consumer and relationship experiences with the collaborators and professionals that make up the companies in the sector. We are supporting this transformation through our specialised internal and external customer care and support services.
ASSISTANCE AND INSURANCE
We have been working with the Assistance and Insurance sector for more than 20 years, always adapting our services to the reality of an increasingly digitalised environment. We anticipate solutions to the needs of insurance policyholders.
In an industry in the midst of transformation, we see many companies looking to rethink their customer service environments and services to respond to the needs of a more informed, demanding and digital consumer.
We work to offer a service in which people and technology allow us to respond to and help contemporary users, always upholding quality and efficiency.
We assist companies in outsourcing their customer care and support services, offering experiences that integrate their values and philosophy to complement and maintain the quality of the users’ purchasing processes.
In an increasingly digitalised industry, we work to ensure that customer care and support services help and reinforce the academic experience of e-learning platforms and digital universities, also guaranteeing the proper functioning of the online infrastructure and ecosystem.
7 key features of our service
We are Sosmatic
What they say about us...
“At Sosmatic, they are always available, getting involved in finding the best solutions and demonstrating the utmost flexibility and commitment day after day to providing the best service to our company and our customers.”Customer Operations ManagerTelecom company
“Sosmatic is a trusted partner, always willing to help and offer us solutions based on our priorities.”Marketing and customer serviceTelecom company
“Sosmatic is a true partner that adapts to the competitive circumstances of the business and proactively supports our growth, becoming an extension of our company.”Customer serviceTelecom company
“Sosmatic establishes a relationship with the customer as a partner rather than a provider, in the sense that in addition to offering the agreed service, it supports you along the way, taking on new challenges and risks with you. It puts itself in the customer’s shoes and offers alternative solutions to problems that arise, always looking for the “win-win” relationship.”Customer serviceOnline university
Developments and trends in the sector
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